FAQ

Default solution folder, feel free to edit or delete it.

What guarantees do you offer on your products?
Most of the items we sell are guaranteed by the manufacturer for 5, 10, 15 or ‘life’. If your item develops a fault after 12 months, you can either contact ...
Thu, 21 Apr, 2016 at 12:48 PM
How do I know what water pressure I have?
See our guide to water pressure here.
Thu, 23 Nov, 2017 at 6:33 PM
Can I fit your products myself?
You are more than welcome to DIY install – we can’t tell you what to do with the items you buy from us. However, we do generally recommend installation by a...
Thu, 23 Nov, 2017 at 6:39 PM
If I am not home when my delivery arrives, what happens?
If you have ordered smaller items (taps, kitchen sinks excluding ceramic sinks, shower controls, accessories, mirrors, mirrored cabinets etc.) these are del...
Thu, 23 Nov, 2017 at 6:42 PM
My item is damaged upon delivery. What do I do?
We check fragile items prior to dispatch, and package them to ensure the highest likelihood of a safe arrival, but on rare occasions you may find an item ar...
Thu, 23 Nov, 2017 at 6:34 PM
An item is missing from my delivery. What do I do?
First of all, open your boxes. We regularly place smaller items inside larger items' boxes to reduce packaging waste, costs, and ultimately item prices...
Thu, 23 Nov, 2017 at 6:35 PM