FAQ

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Do you have a showroom?
We don't have showrooms. Our focus is on offering a huge range of bathroom and kitchen products at great prices. Our team is available to help advise, ...
Thu, 23 Nov, 2017 at 6:25 PM
Can I collect my order?
You certainly can. You can select collection (and avoid a delivery charge) during the checkout. Our collections address is Building 399, Aviation Business P...
Thu, 23 Nov, 2017 at 6:27 PM
How long do your products take to be delivered?
Each of our items shows either an 'In stock' status or an estimated lead time in days. If the item shows as 'In Stock' then you will be ...
Thu, 23 Nov, 2017 at 6:28 PM
What delivery services do you offer?
We generally send small items such as taps, shower valves and accessories with UK Mail or DPD. If the item is 'In Stock' (as opposed to 'Esti...
Thu, 23 Nov, 2017 at 6:28 PM
Do you deliver outside of the UK?
We can deliver items to most of Europe and beyond. We offer website checkout to a range of about 20 European destinations, but currently only allow small it...
Thu, 23 Nov, 2017 at 6:31 PM
Can I return my order if I don’t want it?
Yes, of course. We offer a 30 day money back guarantee, and a 90 day exchange policy. Find out more here.
Thu, 23 Nov, 2017 at 6:32 PM
Can I order without paying the VAT if relevant?
Yes, provided we can obtain proof of export and the export falls within HMRC requirements. Please call us on 01202 55 66 55 to arrange this, or email us.
Thu, 21 Apr, 2016 at 12:42 PM
Can I get a bigger discount?
Our prices are heavily discounted, but there may be something we can do for large orders. Please contact our customer service team on 01202 55 66 55 or emai...
Thu, 21 Apr, 2016 at 12:43 PM
Can I get a trade discount?
Yes, if you are a tradesperson. We offer extra discounts, priority shipping, special trade-only deals and more. Please contact our customer service te...
Thu, 21 Apr, 2016 at 12:44 PM
Can I get spare parts for your products?
Everything we sell is generally backed up by a manufacturer’s guarantee which is listed on the product's website page. It is usually possible to get sp...
Thu, 21 Apr, 2016 at 12:46 PM